FAQ

A few helpful answers before your next wonderful find. Still need a hand? Email support@warmwonders.shop.

Shipping & orders

How long will my order take to arrive?

Processing and delivery times depend on the item, fulfillment location, and your delivery address. Please check any estimates on the product page or at checkout. These are estimates rather than guaranteed arrival dates. If you need an item by a particular date, contact us before ordering.

When do I qualify for free shipping?

Orders of $50 USD or more qualify for free shipping, based on your merchandise subtotal after discounts and before taxes, as outlined in our shipping policy. For smaller orders, shipping costs are shown at checkout before you pay. Available destinations and delivery options are also shown at checkout.

How can I track my order?

When tracking is available, we will email the details after your order ships. Tracking can take a little time to update after a label is created. If you cannot find your shipping email, check your spam folder or contact us with your order number.

Why did my items arrive in separate packages?

Items may ship from different fulfillment partners, so one order can arrive in more than one package and on different days. Keep an eye on the tracking details for each shipment. If you are unsure whether something is still on its way, we are happy to check.

Can I cancel an order or change my address?

Email us as soon as possible with your order number and the change you need. We will do our best to help, but changes and cancellations may not be possible once processing or shipping has begun. If the order has already shipped, our return policy applies.

Do you ship internationally?

We currently ship within the United States. International shipping is not available at checkout right now. If you are outside the U.S., contact us before placing an order.

Returns & help

Can I return an item?

You may request a return within 30 days of delivery. Items must be unused, unwashed, and in their original condition with packaging, tags, accessories, and proof of purchase. Some exclusions apply, including personalized or made-to-order items, gift cards, final-sale items, and opened or used personal-care items. Please read our full return policy and email us before sending anything back.

Who pays for return shipping?

For a change-of-mind return, you cover return shipping. We do not charge a restocking fee. For a confirmed damaged, defective, or incorrect item or a fulfillment mistake, we cover necessary return shipping. We will provide the correct return address and instructions after reviewing your request.

What if my item arrives damaged or incorrect?

Please contact us promptly with your order number, a brief explanation, and photos if available. Keep the item and its packaging while we review the issue. We will help arrange an appropriate replacement or refund, and you will not pay return shipping for our mistake.

How long does a refund take?

Once your return is received and inspected, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

How do I contact Warm Wonders?

Email support@warmwonders.shop or use our contact form. We typically respond within 12 hours, including weekends. For order questions, include your order number so we can help sooner.