Refund policy

We want your Warm Wonders find to feel right at home. If it isn’t quite what you expected, let’s help you with the next step.

Our 30-day return window

You may request a return within 30 days of delivery. Items must be unused, unwashed, and in the same condition you received them, with original packaging, tags, accessories, and proof of purchase. Opening packaging to inspect an item is fine, provided the item and packaging remain suitable for return.

How to start a return

Email support@warmwonders.shop with your order number, the item you wish to return, and a brief explanation. We’ll review your request and provide the correct return address and instructions. Please contact us before sending anything back; the return address may differ from the sender’s address or our business address.

Return shipping and fees

For change-of-mind returns, you are responsible for return shipping. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns. If your order qualified for free shipping, we will not deduct an original shipping charge from your refund. Please use a trackable return service and keep your receipt.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if something is damaged, defective, or incorrect. Include your order number and photos if available, and keep the packaging. We’ll work with you on an appropriate replacement or refund and cover necessary return shipping for a confirmed problem with the item or our fulfillment. You will not be asked to pay return shipping for our mistake.

Items that cannot be returned for a change of mind

Gift cards, personalized or made-to-order items, and products clearly marked final sale before purchase are not eligible for change-of-mind returns. For hygiene reasons, opened or used personal-care items cannot be returned for a change of mind. These exclusions do not limit remedies for damaged, defective, or incorrect goods or any rights required by applicable law.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

Exchanges

For a different item or variant, request a return and place a new order once your return has been approved. Availability can change, so contact us if you need help choosing your replacement.

Cancellations

Email us as soon as possible if you need to cancel. We’ll do our best to help before processing begins, but cancellation is not guaranteed once an order is being prepared or shipped. If it has already shipped, the return policy applies.

A note about your rights

This policy is in addition to any consumer rights that apply to your purchase. Where applicable law provides different or additional rights, those rights take precedence.